Channels7 min readUpdated May 5, 2026
Voice assistant and calls
Use AI voice calls with Vapi keys, voice minute limits, call logs, transcripts, and summaries.
Voice support is a premium channel because it has provider cost and customers expect fast, natural answers. The product uses platform provider keys by default instead of asking every customer to bring their own keys.
| Plan | Included voice minutes | Notes |
|---|---|---|
| Free | 0 | No voice minutes included. |
| Starter | 0 | Chat-first plan. |
| Pro | 60 | Good for early customer calls and AI voice testing. |
| Scale | 250 | Better for regular call volume. |
Call UI
- Show call status, elapsed time, professional voice activity bars, and transcript clearly.
- Avoid cartoon-style visuals in production.
- Save call summaries and transcripts for customer profile context.