Platform overview
Understand how Tinfiz combines AI support, inbox operations, channels, actions, billing, and reporting in one workspace.
Tinfiz is a customer support workspace for teams that want AI-assisted conversations without losing human control. A production-ready workspace usually includes the widget, knowledge base, inbox ownership, SLA rules, notifications, customer profiles, safe AI actions, CSAT, analytics, and billing limits.
Core areas
- Widget: customer-facing chat, help, history, voice entry, CSAT, and human handoff.
- Unified inbox: realtime chat, email, WhatsApp, voice-linked conversations, saved views, assignment, SLA, notes, timeline, and Agent Copilot.
- Knowledge Base: text, URL, and document sources with source health, re-indexing, duplicate warnings, and AI improvement suggestions.
- AI Actions v1: endpoint-based tools with templates, tests, preview, logs, secrets, domain allowlists, approvals, retries, and analytics.
- Customer profiles: timeline, notes, tags, custom fields, conversation history, calls, CSAT history, and actions used.
- Reporting: conversation demand, SLA pressure, CSAT, action quality, channel quality, and workspace readiness checks.
Product focus
Product reliability matters more than decorative marketing. The dashboard, inbox, widget, knowledge base, billing guards, notifications, analytics, and docs should feel stable, understandable, and easy to operate.
Tinfiz is designed for real support workflows when production environment variables, migrations, Stripe, Supabase, email, WhatsApp, Vapi, and AI provider keys are configured correctly.