AI Support6 min readUpdated May 5, 2026
Channel-aware AI behavior
Adjust answer style for chat, email, WhatsApp, and voice without complex prompt systems.
The same answer should not look identical in every channel. Channel-aware behavior keeps support responses appropriate for the medium while still using the same grounded knowledge.
Default tones
| Channel | Tone | Expected output |
|---|---|---|
| Chat | Short and conversational | Helpful, direct, with quick next step. |
| Structured and complete | Greeting, clear sections, full answer, optional signature. | |
| Concise and friendly | Shorter than email and easy on mobile. | |
| Voice | Very short and spoken | One or two natural spoken sentences. |