Channels6 min readUpdated May 5, 2026
Email channel
Connect email support for structured, slower customer conversations.
Email is a paid advanced channel. It should not be available on Starter. When unavailable, show clear upgrade messaging instead of confusing preview copy.
Setup checks
- Configure sender identity and inbound address.
- Send a test inbound email.
- Reply from dashboard and verify delivery.
- Confirm contact matching and thread grouping.
- Use email tone for AI: structured, complete, and easy to reference later.