Extra customer conversations
per 1,000 customer conversations
$10
Custom quantity supported from dashboard billing.
Simple plans for AI support that can actually operate.
Start with chat and knowledge. Upgrade when you need channels, voice, AI Actions, Agent Copilot, CSAT, and serious reporting.
No surprise overages
Limits are clear. Add capacity only when you choose.
Pro unlocks channels
Email, WhatsApp, voice, actions, analytics, and Copilot.
Custom add-ons
Buy exact customer conversations, seats, knowledge bases, or storage units.
Choose the workspace size that fits today.
Plan prices, discounts, trials, and limits are shown upfront so teams can choose without waiting on checkout.
For one workspace that needs a minimal, professional chat support setup.
- Team1 team member
- Support volumeLight support volume
- Knowledge bases1 knowledge base
- VoiceNo voice minutes
Includes
Includes
- Website chat widget
- AI responses
- Knowledge base
- Widget customization
- Single admin access
For solo operators and early teams that need a polished chat experience.
- Team2 team members
- Support volumeCore support volume
- Knowledge bases3 knowledge bases
- VoiceNo voice minutes
Includes
Includes
- Website chat widget
- AI responses
- Knowledge base
- Widget customization
- Team member access
Pro
RecommendedBest fit for most support teams
$29/month
Monthly billing
Start Pro trialDue today$0
After 7-day trial, $29/mo.
For growing teams that need inbox operations, channels, actions, voice, and reporting.
- Team5 team members
- Support volumeHigher support volume
- Knowledge bases5 knowledge bases
- VoiceUnlimited voice
Includes
Includes
- Email and WhatsApp
- AI Actions v1
- Agent Copilot
- Analytics and CSAT
- Custom branding
For businesses with larger teams, higher usage, priority support, and more knowledge storage.
- Team20 team members
- Support volumeHigh-volume support
- Knowledge bases20 knowledge bases
- VoiceUnlimited voice
Includes
Includes
- Everything in Pro
- Priority support
- Higher channel capacity
- Large knowledge storage
- Scale-ready reporting
Need more before renewal? Add exact capacity.
Tinfiz does not need to auto-charge surprise overages. Paid workspaces can buy custom add-on amounts for the active billing period from the billing dashboard.
Extra team seats
per team member
$8
Useful when the team grows before the next plan upgrade.
Knowledge storage
per 2,500 knowledge units
$5
Add indexed capacity for larger knowledge bases.
Extra knowledge bases
per knowledge base
$5
Separate sources by product, brand, or team.
Full comparison
Feature gates match the product dashboard.
Frontend labels are helpful, but server-side billing guards are the final authority for channels, voice, AI Actions, Agent Copilot, usage limits, and add-ons.
Feature
Starter
Pro
Scale
Team members
2
5
20
Customer conversations / month
300
1,500
6,000
Knowledge bases
3
5
20
Knowledge units
750
2,000
20,000
Voice minutes
0
Unlimited
Unlimited
Website chat widget
Widget customization
Email channel
WhatsApp channel
Voice calls
AI Actions
Preview
Agent Copilot
Analytics and CSAT
Priority support
Pick based on operations, not just price.
Use Starter when
you only need a branded website chat widget and core AI answers while keeping channels simple.
Use Pro when
you need email, WhatsApp, voice, AI Actions, Agent Copilot, CSAT, and analytics in one support workflow.
Use Scale when
your team needs more seats, higher support volume, more knowledge storage, priority support, and bigger reporting capacity.
Billing behavior
If a paid subscription becomes restricted, paid features are blocked until billing is fixed. Existing data stays available, and admins can update billing from the dashboard.
Clear answers before checkout.
Plan limits, add-ons, discounts, and billing behavior should be understandable before a customer starts paying.
Do you offer a trial?
Yes. You can start on a paid-plan trial. The selected plan is activated immediately for trial access, and then the same plan continues when trial ends.
Does Starter include email, WhatsApp, or voice?
No. Starter is focused on website chat and core setup. Email, WhatsApp, voice minutes, analytics, AI Actions, and Agent Copilot are designed for Pro and Scale.
How do add-ons work?
Paid workspaces can buy custom extra capacity from billing: customer conversations, team seats, knowledge bases, and knowledge storage units. The dashboard calculates the cost before checkout.
What happens when a workspace reaches its limit?
Protected features are limited by server-side billing guards. Admins can upgrade, buy add-ons, or wait for the next billing period depending on the limit.
Can discounts or trials be applied?
Yes. Discounts and trial notes can be shown on the marketing cards, while checkout remains the final payment confirmation step.
Which plan is best for a launch-ready support team?
Pro is usually the best starting point because it unlocks channels, AI Actions, Agent Copilot, CSAT, analytics, and voice while keeping the monthly cost controlled.
Start a trial, or book a walkthrough if you want help choosing.
If your team only needs chat, start simple. If you need channels, actions, voice, and reporting, Pro is usually the cleanest first paid plan.
Marketing pricing is editable from CMS; the billing dashboard remains the source of truth for the active subscription, usage, add-ons, and invoices.
Simple enough for day one. Strong enough to scale.
01
Install the widget
Start with the customer-facing chat surface.
02
Add knowledge
Ground answers in your approved support content.
03
Operate the inbox
Route, assign, take over, measure, and improve.