Every channel in one queue
Website chat, email, WhatsApp, and voice can move through one support workspace instead of scattered tabs and missed context.
AI support that stays grounded
and keeps humans in control
Tinfiz brings your website widget, unified inbox, knowledge base, AI actions, email, WhatsApp, voice, CSAT, and analytics into one calm support workspace.
Start with a plan trial and continue on the same plan for production.
Problem to solution
Support tools were built to grow your bill. Not your team.
01
What breaks
Most support teams patch together 4-5 separate tools. Chat widget from one company. Email helpdesk from another. WhatsApp through a third. Voice somewhere else. Each one has its own login, its own context, and its own invoice.
Then there's the pricing model. Per seat, per resolution, per channel - every new hire and every busy week shows up on the bill. AI Copilot isn't included. Voice costs extra. WhatsApp is another tier. You end up paying not just for software, but for the right to use features you assumed you already had.
02
What Tinfiz changes
Tinfiz puts all of it in one workspace at one flat monthly price. Not per agent. Not per resolution. The bill doesn't change because you hired someone or had a high-volume week.
Why Tinfiz is the right support workspace for modern teams.
Answers stay grounded
AI uses approved knowledge sources, source health, and no-verified-answer handling so teams can trust what customers receive.
One operating loop for support quality
Tinfiz connects AI, human agents, actions, customer feedback, and analytics so support does not become a pile of disconnected tools.
- Realtime inbox ownership and saved views
- SLA, backlog, CSAT, and action quality signals
- Internal notes, timeline, and Agent Copilot for human teams
AI that works with human control.
Let AI answer from approved knowledge, call safe API actions, and request handoff when the customer needs a person.
Your team keeps visibility through assignments, notes, timeline, approvals, CSAT, and analytics.
One place for AI, humans, and customer context to work together.
Tinfiz brings live conversations, ownership, SLA pressure, internal notes, source visibility, and Copilot assistance into the same operational surface. Agents do not need to jump between tabs to understand what is happening.
Realtime conversations
Inbox preview
API endpoint actions
Let AI read approved systems through safe API actions, with every request visible before it runs.
Test panel and execution preview
Test payloads, required parameters, response shape, and failure reasons before customers depend on them.
Safe
Write actions wait for approval.
Visible
Logs show request, response, status, and latency.
Scoped
Secrets and outbound domains stay controlled.
Action logs and approval queue
Every action leaves a trail. Teams can review success, retry safe failures, and approve risky writes.
Parameter check
orderId
Execution preview
GET /orders/{id}
Approval gate
write actions
Test knowledge, then see the answer experience instantly.
Add a URL, document, or note, watch it become retrievable chunks, then preview how a customer would receive a grounded answer.
Interactive knowledge test
A safe marketing demo. It simulates ingestion locally without calling your production crawler or AI credits.
3 runs leftNo credits used
Widget answer preview
Once chunks are ready, test how a customer-facing answer can stay grounded.
Crawl a page
Paste a public help article or product page.
Index pipeline
Visible only after testing.
Add a source and run the test. The chunk preview will appear here only after ingestion starts.
Widget answer preview
Once chunks are ready, test how a customer-facing answer can stay grounded.
Add a source first
The chat preview stays quiet until knowledge has been tested, so the demo does not feel pre-filled or fake.
Verified source chunks
Source health signals
No-answer fallback
Widget answer preview
Meet customers where they already ask for help.
Start simple with website chat, then add email, WhatsApp, and voice when your support volume needs more surfaces without splitting the team across tools.
Starter
Website chat
Start with the fastest support surface: widget conversations, AI replies, history, and human takeover.
Pro + Scale
Handle structured conversations where customers expect complete context and a polished response.
Pro + Scale
Support high-intent mobile conversations with concise answers and channel-specific formatting.
Pro + Scale
Voice
Use AI voice for calls, transcripts, summaries, and follow-up context inside the support workspace.
Starter includes website chat only.
Pro and Scale include email, WhatsApp, and voice with usage limits.
Measure support quality without hunting through reports.
Tinfiz turns conversation demand, SLA pressure, customer satisfaction, AI quality, and channel health into one operational view for the team.
DemandVolume trend
SLAPressure view
CSATCustomer signal
Performance and satisfaction
Demand, SLA, CSAT, AI quality, and channel visibility.
Quality view
01
Conversation demand
Track volume, intake patterns, and resolution movement before queues pile up.
02
SLA pressure
See at-risk and breached conversations beside the channels causing pressure.
03
CSAT
Measure customer sentiment after resolved conversations and compare AI vs human handling.
04
AI and action quality
Review AI confidence, action success, failure reasons, retries, and latency.
05
Channel quality
Understand where chat, email, WhatsApp, and voice need operational attention.
06
Readiness checks
Confirm the workspace has the essentials configured before support volume grows.
Common questions before you start.
A quick, practical overview of how Tinfiz fits into a support workflow without overcomplicating your setup.
Is Tinfiz only a chatbot?
No. Tinfiz includes the website chat widget, grounded AI answers, a unified inbox, team assignments, internal notes, SLA visibility, AI Actions, CSAT, and analytics in one support workspace.
Does the AI answer from my own knowledge base?
Yes. Add text notes, URLs, or documents to the Knowledge Base. Tinfiz uses approved workspace knowledge as context and shows trust signals to agents when answers are grounded.
What happens when AI is not confident?
The assistant should avoid pretending. It can give a clear fallback, offer human help, and create improvement signals so your team can add better knowledge content later.
Can human agents take over conversations?
Yes. Agents can take over, assign conversations, add internal notes, review the timeline, use Copilot assistance, and resolve conversations when the customer is handled.
Which channels does Tinfiz support?
Website chat is available from the start. Pro and Scale plans unlock email, WhatsApp, voice, analytics, AI Actions, and Agent Copilot depending on your plan.
Are AI Actions safe for real API workflows?
AI Actions use explicit endpoints, required parameters, domain allowlists, secrets handling, execution logs, and approval flows for risky write actions.
Bring AI, humans, and support channels into one calm workspace.
Start with the widget and knowledge base, then add channels, AI Actions, voice, CSAT, and reporting when your team is ready.
Start on a trial and continue on the same paid plan for production use.
Simple enough for day one. Strong enough to scale.
01
Install the widget
Start with the customer-facing chat surface.
02
Add knowledge
Ground answers in your approved support content.
03
Operate the inbox
Route, assign, take over, measure, and improve.